Quality is about Action, not about Words

To provide all services rendered in excellent quality has always been an overimportant business objective for the Port of Lübeck. Consequently, the whole service spectrum of the port including all sub-sections has been certified according to DIN EN ISO 9001. Only few port operators world-wide have been granted this kind of comprehensive certification.

This certificate means the 'official certainty' for the customers of the Port of Lübeck that the defined standards are the strict benchmark of quality assurance. All cargo is not only competently, but also safely handled.

Intensive staff training programmes and regular training measures for all sections of the port safeguard the everyday quality performance.

When it comes to quality, nothing is left to chance. The well-established quality management and a compulsory quality manual describing all working processes up until the very detail provide a clear guideline. Systematics like this create confidence and safety - for staff and for customers.

Also good to know is the precise and comprehensive documentation of loading activities offering the possibility to track down a single load at all times or to follow online the cargo flow of hazardous goods.